Referral and VPP Payments

Referral payment notes

1. We process quarterly payment for referral payment; all referral payment approved during current quarter will be paid the next quarter. Please go to Referee’s CRM page referral ready to be paid time and payment status in CRM first. Both Referral and referee will be paid under the same payrun.

PLEASE DO NOT USE ANY OTHER DATE AS REFERENCE WHEN CHECKING THIS, REFERRAL READY FOR PAYMENT DATE IS THE ONLY SOURCE FINANCE REFERR TO WHEN MAKING PAYMENT.

2. After payment is done, finance team will update payment date in CRM as well, and we would put specific dates regarding with payment and customer would receive cash no later than 2 business days after that date. Finance team will also share a report showing customers that have no bank details, and these customers will be excluded from referral payment

3. We process payment to all customers with valid bank details; customers will not get paid if bank details did not get updated. Please inform the customer to update bank details so they can get paid in next payment cycle.

4. Please note that PPA customers only get OC credits, and that is under reimbursement in OC.

VPP Payment Notes

1. Like referral payments, VPP (internal and external) are both paid on a quarterly basis. Finance team starts to process VPP payments after receiving payment report from IT/VPP team and the actual payment date should be 30 days end of quarter. EG: Jan-Mar VPP will be paid by end of Apr.

2. Please go to earnings tab and check payment status-

3. If there is no payment recorded in CRM, after finance team confirms completion of quarterly payment. It is because either customer has no bank details or they provided incorrect bank details and payment will be returned.

4. Please reach out to VPP/IT team if there is no VPP event.

5. Please note PPA customers will only get OC credits.